China Client Director

Welcome to the age of data. Are you curious? Are you motivated by what moves people and brands? Are you technology savvy, data driven, business focused and service oriented? Are you entrepreneurial?

Join us and experience the company that leads the next generation of consumer insights and marketing analytics. Help us as we turn data from surveys, social media and enterprise systems into valuable information and actionable insights that help leading brands drive innovation, brand engagement and customer value.

We bring together information, people, and technology to create insights for successful business strategies.

Primary objective of the Client Director is to realize business (measured in sold booking) in his/her book of business and due to business development.

To realize these commercial targets, content is needed in several stages:

Arrange and attend (New) business meetings

Creative input for client meetings.

Capability to develop client proposals

Brief the research team (kick off, pre-reporting, recommendations)

Present insights (add senior consultancy) and close the loop towards sales(leads)

The account consultant is a hands-on person whos able to wear many hats and engage with clients. He/she leads the account in a mature, yet very nimble way. He/she is responsible for the client and to realize the budget for that client.

With commercial thinking and actions

Has solid knowledge of research methodology and analysis

Is strong in communication; written and verbal

Strong understanding of client needs and demands in a research set up

Preferably has relevant experience with a specialization in the field of customer experience management.

In consultation with the Managing Director the account consultant will open and evolve the relationship with named accounts and some unnamed clients.

The Client Director will report directly to the Managing Director. This will be done in a weekly meeting. In this meeting activities will be discussed and defined.

Design appropriate research solutions to drive meaningful insight for clients needs and their business

Understand, interpret and synthesize data from various sources (e.g. sales data, media spend data)

Translate insights into engaging stories with clear and concise implications that will help clients make better marketing decisions

Foster analysis and research skills, along with brand and advertising knowledge across reports on all accounts

Manage accounts to ensure as a team all account deliverables are met while working to agreed budgets

Accountable for the accurate and timely delivery of account outputs

Responsible for accurate analyses, data checks, writes, checks and crafts reports and presentations

Delegate to team effectively, providing constructive feedback and support for other account members

Maximize account efficiency and profitability by reviewing, improving and streamlining processes and systems

Clear understanding of the clients business, key stakeholders and their needs

Instigate and facilitate client discussions to better understand their business issues

Advanced interpretation of data and ability to articulate insights clearly and impactful

Provide a point of view on product innovation, brand and communications issues aligned with MetrixLab philosophies

Develop strong relationships and deliver to account responsibilities sufficiently to retain clients and maintain existing business

Identify and pursue opportunities to grow existing client business, revenue and profitability

Responsible for managing and monitoring research team to ensure accurate and timely delivery of client deliverables

Identify, set and communicate clear objectives to develop and nurture line reports careers, and articulates performance against these objectives

Coach and develop account team members through constructive feedback to identify areas of strength, and areas required for improvement

Please send your motivation letter and CV

Macromill China is the China office of MACROMILL group, which is the fastest growing provider of consumer insights and marketing analytics solutions. With the recent merger of MetrixLab, the MACROMILL group has now 25 offices in 13 countries throughout the world. Through the use of advanced respondent engagement techniques, comprehensive analytic tools, and expert knowledge of research science, we helps clients innovate, optimize and evaluate marketing programs that deliver high-value business impact. The account manager is responsible for servicing clients with MetrixLab solutions. MetrixLab Solution Website:

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